REFUND AND RETURNS POLICY

At Love Truck Books, we want you to be completely happy with your purchase. If something isn’t right, we’re here to help. Please read the policy below so you know what to expect.

Because books are personal items, we can only accept returns on books that are **unread, unopened, and in original condition**.

– Returns must be requested within **14 days** of delivery.
– Books that show signs of wear, highlighting, or damage cannot be returned.
– Digital or gift card purchases are non-refundable.

Apparel, totes, tumblers, stickers, and other merch may be returned within **30 days** of delivery if unused and in original condition with tags attached.

– Items must be free of stains, odors, or damage.
– Custom or personalized items are final sale.
– Stickers and consumable items are non-returnable once opened.

1. Email us at **lovetruckbooks@gmail.com** with your order number and reason for the return.
2. We’ll reply with return instructions and a return address.
3. Once we receive and inspect the item, we’ll process your refund to the original payment method within 5–7 business days.

Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

If you receive a damaged or incorrect item, please contact us within **7 days** of delivery with photos. We’ll arrange a replacement or full refund at no cost to you.

Deposits for private events or truck bookings are non-refundable. Full payment cancellations more than 14 days before the event date may be eligible for a partial refund at our discretion. Please contact us as soon as possible if your plans change.

We’re happy to help. Reach out anytime at **lovetruckbooks@gmail.com** or **801-616-8957**.